FAQS

We aim to have the same prices online as in store. However, from time to time there may be special online offers that are not available in store and vice versa.

To make sure you don’t miss out on our online specials, Subscribe to our email newsletter or follow us on social, so we can let you know you about special offers and sales.

Protecting your personal information is extremely important to us, so you can shop assured in the knowledge that our site is secure.

We use one of the most secure online ordering systems available and we’re constantly improving our software so we can offer you the highest possible security at all times.

We use industry-standard Secure Sockets Layer (SSL) technology which enables sensitive information such as your name, address and other critically sensitive information like your credit card details to be encrypted. Information passed between your computer and our site can’t be read if someone else intercepts it. This technology includes:

• Authentication - this tells your browser your data is being sent to the correct computer server, and that the server is secure.

• Encryption - this encodes the data, so it can’t be read by anyone other than the secure server.

• Data Integrity - this checks the data being transferred hasn’t been altered.

Please also note that we do not sell or trade your personal information to any third party organisations or individuals.

For more information about your privacy, please see our Privacy Policy.

Not right now but watch this space and be sure to follow us on social media and sign up for our newsletter so you can be first to hear about flash offers, collection previews and exclusive fashion content!

If you’re having problems, we suggest you check you have the latest updates for your operating system and the latest version browser installed.

If you’re still having problems, please contact us and we’ll try to help you. To help us resolve your issue, please include as many of the following details as possible:

• Your Operating System (e.g. Windows 7, Mac OS X.)

• Internet Browser (Internet Explorer, Chrome, Firefox, Safari)

• The URL you were trying to access (e.g. http://www.sportsgirl.com.au/FAQs)

• When the problem occurred

Please include any screenshots where applicable and send to online@cs.sportsgirl.com.au

At checkout you must indicate the order is a gift by checking the box provided.

Enter the gift recipient’s address as the shipping details and the billing details as your own address so the invoice will be sent to you and the lucky person will receive the beautifully packaged gift without seeing how much was spent on the order.

If you want you may also send them a message to go with your gift by entering it into the text field at checkout, which will be sent with the parcel.

Yes, we do offer lay-by in store but they are not available online.

Lay-bys are for four weeks with payments to be made every two weeks. A 20% deposit will be required and if the lay-by is cancelled, a $5.00 cancellation fee will be charged. Sale items are excluded from Lay-by.

Yes, we can hold full price items for a maximum of two days and sale items until the end of day in store. We are unable to hold stock in our online store.

Please contact your local store to place an item on hold.

Check out our handy Sizing Guide located on our product pages for all the info you need on sizing and fit.

BUST

Around the fullest part, arms should be down by your side and slightly apart. The measuring tape must be horizontal against the body.

WAIST

To be measured around the natural waistline. The measuring tape must be horizontal against the body.

LOW HIP

Around the fullest part of the hip. Measuring tape must be horizontal against the body.

You can add a gift message when you reach the shopping bag. Just fill in the fields to, from and message for a little gift note to be added to your order.

We want to ensure that all your purchases fit and look great. For help with choosing the best fit, please refer to our Size Guide which you can find on our product pages.

CLOTHING SIZES:

If the item you are looking for is no longer available online, contact your local store and they will be able to help you find what you’re looking for.

You can find your nearest store by visiting the Store Locator.

No, you do not need to create an account to shop with us online. You can make a purchase using our Guest Checkout.

However, by creating an account online at Sportsgirl.com.au you’ll have access to the following features:

A fast, easy check out - because your details will be stored in our system already!

Order status – you’ll be able to see the status of any current orders.

Past order history – just in case you need to check what you’ve already purchased.

Wishlist creator – send hints to your friends.

Update your details – you can easily change or update your account info.

Change your password – or reset it, if you’ve forgotten.

Store alternate shipping addresses – for shipping to other family members or friends.

Exclusive offers and sales – you’ll be first to hear all Sportsgirl news!