FAQS

You can redirect your order via your MyPost account on the Australia Post website or app once you receive your tracking number.

We will send you a confirmation email with a tracking number as soon as your order has been dispatched.

Your tracking details will be emailed to you by Australia Post within 24 hours of shipment.

Please allow 1- 3 business days for your order to be processed at our facilities before shipment, and during peak promotional times, please allow up to 7 business days for processing.

If you have an account with us and were logged in at the time of checkout, you will also receive your tracking details in your profile. 

In the event that you submitted an incorrect email at checkout, please contact our team at online@cs.sportsgirl.com.au.

Once your order has been placed, we cannot make any alternations including cancellations.

 If there is an error with your shipping address, please contact Australia Post for a redirection with your tracking number using this link:

https://auspost.com.au/receiving/manage-deliveries-in-transit/redirect-parcels-in-transit

For urgent enquiries only, please call 1300 250 100 (Mon - Fri, 9am - 1pm AEST, excluding public holidays).

All Sportsgirl orders have authority to leave in a safe place. You can track and manage the delivery of your parcel i.e redirection via your MyPost account on the Australia Post website or app. 

You will receive confirmation that your order has been delivered from Australia Post.

We do deliver to Australian PO BOX addresses, for more info visit this link.

HOW MUCH DOES DELIVERY COST TO NEW ZEALAND? 

Delivery to New Zealand is free for orders over $100 (after any promo codes or promotional discounts have been applied), otherwise the shipping cost is $30 for orders under $100.

 HOW MUCH DOES INTERNATIONAL DELIVERY COST?

International Delivery we charge a flat rate of $30 AUD. 

Please note that our shipping does not cover any international customs duties or sales taxes that may be payable upon delivery.

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

For International delivery, you should receive your order within 10 business days.

Sportsgirl ships to most destinations around the world and we use Australia Post Express Courier International trackable service for all our international orders. For any delivery issues, please contact the shipping company with the tracking number provided.

PLEASE NOTE: WE DO NOT DELIVER TO INTERNATIONAL PO BOX ADDRESSES. FOR OUR INTERNATIONAL CUSTOMERS, ALL PRICES ON OUR SITE ARE DISPLAYED IN AUSTRALIAN DOLLARS (AUD), AND WILL BE CHARGED IN AUSTRALIAN DOLLARS. PRICES DO NOT INCLUDE RELEVANT OVERSEAS CUSTOMS DUTIES, FOREIGN TAXES OR OTHER FEES, WHICH MAY BE IMPOSED AND THIS IS THE RESPONSIBILITY OF THE CUSTOMER. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE FOR FURTHER INFORMATION.

During any public holidays or peak promotional times on our website, processing time of orders can take slightly longer & we kindly request your patience during these busy periods. Please contact us if you have any questions about your order.

Please refer to the Australia Post website to find your postcode.