FAQS

Due to the high volume of orders during sales and promotional periods, order dispatch may take a little longer than usual. Please allow extra time for dispatch. We’re doing everything we can to get your order to you quickly.

Thank you for your understanding.

AUSTRALIA (Local):

Delivery within Australia, we offer free shipping when you spend over $80 AUD after any promotions or discount codes are applied. Orders under $80 AUD is a flat rate of $12.95 AUD.

NEW ZEALAND:

Delivery to New Zealand is free for orders over $100 AUD (after any promotions or discount codes are applied) and $30 AUD for orders under $100 AUD.

 

INTERNATIONAL ORDERS

For International Delivery, we charge a flat rate of $30 AUD.

Our shipping does not cover any international customs duties or sales taxes that may be payable upon delivery.

You can redirect your order via your MyPost account on the Australia Post website or app once you receive your tracking number.

How much does delivery cost to New Zealand?

Delivery to New Zealand is free for orders over $100 AUD (after any promo codes or promotional discounts are applied).
For orders under $100 AUD, shipping is $30 AUD.

How much does international delivery cost?

International delivery is charged at a flat rate of $30 AUD.

Where We ship To
We currently ship to the following destinations:

Australia, New Zealand, United Kingdom, Ireland, Singapore, Canada, Hong Kong, United Arab Emirates, Fiji, Papua New Guinea, Japan, South Africa, Spain, Italy, France, Germany, Netherlands, Philippines and Norfolk Island.

WHY CAN'T I ORDER DELIVERY TO THE UNITED STATES?

Due to Australia Post suspending its parcel services to the United States, we are temporarily unable to ship orders to US addresses. We know this is disappointing, and we’re keeping a close eye on updates from Australia Post.

WHEN WILL SHIPPING TO THE US RESUME?

At this stage, we don’t have a confirmed date.

WHAT ARE MY OPTIONS IN THE MEANTIME?

You can still shop with us if you’re sending to an Australian address, or consider using a forwarding service based in Australia (please check with your chosen provider for their latest operating status).

International Shipping Information

• All international orders are sent via Australia Post Express Courier International.

• We do not deliver to international PO Box addresses.

• All prices are displayed and charged in Australian Dollars (AUD).

• Prices do not include overseas customs duties, foreign taxes, or additional fees. These are the responsibility of the customer. Please check with your local customs office for more information.
  
   

Delivery Timeframes

• International orders typically arrive within 10 business days.

• If your order has not arrived within this timeframe, please contact the shipping company using your provided tracking number.

• Parcels may be delayed due to international customs processing, and additional customs taxes or duties may apply.

Busy Periods

During public holidays or peak promotional periods, order processing times may take slightly longer. We appreciate your patience during these busy times.

Tracking details will be emailed to you from Australia Post within 24 hours of shipment. 

Your tracking details will be emailed to you by Australia Post within 24 hours of shipment.

Please allow 1- 3 business days for your order to be processed at our facilities before shipment, and during peak promotional times, please allow up to 7 business days for processing.

If you have an account with us and were logged in at the time of checkout, you will also receive your tracking details in your profile. 

In the event that you submitted an incorrect email at checkout, please contact our team at online@cs.sportsgirl.com.au.

Once your order has been placed, we cannot make any alternations including cancellations.

 If there is an error with your shipping address, please contact Australia Post for a redirection with your tracking number using this link:

https://auspost.com.au/receiving/manage-deliveries-in-transit/redirect-parcels-in-transit

For urgent enquiries only, please call 1300 250 100 (Mon - Fri, 9am - 1pm AEST, excluding public
holidays).

All Sportsgirl orders have authority to leave in a safe place. You can track and manage the delivery of your parcel i.e redirection via your MyPost account on the Australia Post website or app. 

You will receive confirmation that your order has been delivered from Australia Post.

We do deliver to Australian PO BOX addresses, for more info visit this link.

Please refer to the Australia Post website to find your postcode.