Please wait...

Technical Support
No FAQ found!

If you have an account you can check your mail and email settings from within your account.

Once you have signed in, go to “Manage My Subscriptions”. You will be able to see what lists you are subscribed to.

To update any of your personal details, please log in to your account and edit your personal information.

If you are having trouble, please contact us on online@cs.sportsgirl.com.au.

To sign up to receive Sportsgirl emails, please enter your details at the bottom of the page in the Email Sign Up section. 

Please be aware that signing up for our email updates is not the same as creating an online account for online shopping.

If you’re having trouble signing in with your email address or password, please check you’re using the same email address and password you used when you created your account.


If you can't remember your password, please click the ‘Forgotten password?’ link and an email will be sent to you with instructions on how to change your password.


You can also change your password, email address or any of your other details by logging in to your account.


If you’re still having problems signing in to your account you may need to delete your cookies. A cookie is information stored by a user’s web browser and sometimes needs to be deleted to view a site properly.

Every browser has a different way of deleting your cookies. If you need help deleting your cookies please contact us.

Once you submit payment, you will receive an email to confirm your order. If you don’t receive this, be sure to check your junk or spam folder.


If you are unable to locate your order confirmation email, please contact us.

If the order confirmation page appeared after your payment and you received an order confirmation email then your payment has gone through.

If you’re still unsure, please check your bank statement for any charges or contact us.

Please double check that the account details you supplied (including the expiry date, card type and CCV number) are all correct.

Alternatively, you can enter the details of another card and try again.

If the problem persists you can contact your bank for details of why the payment was declined.