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If you’re having trouble signing in with your email address or password, please check you’re using the same email address and password you used when you created your account.


If you can't remember your password, please click the ‘Forgotten password?’ link and an email will be sent to you with instructions on how to change your password.


You can also change your password, email address or any of your other details by logging in to your account.


If you’re still having problems signing in to your account you may need to delete your cookies. A cookie is information stored by a user’s web browser and sometimes needs to be deleted to view a site properly.

Every browser has a different way of deleting your cookies. If you need help deleting your cookies please contact us.

Once you submit payment, you will receive an email to confirm your order. If you don’t receive this, be sure to check your junk or spam folder.


If you are unable to locate your order confirmation email, please contact us.

Once your order has been placed it immediately begins the process through our system to make its way to you as quickly as possible.


This means we cannot make any changes to it, including and not limited to, alteration of shipping address, swapping/adding/removing of items in your order, applying discounts retrospectively and cancellations.


Should there be an error with your shipping address, please visit Australia Post for a redirection once you receive your tracking details. select Mail redirection and complete the online form. 

If the order confirmation page appeared after your payment and you received an order confirmation email then your payment has gone through.

If you’re still unsure, please check your bank statement for any charges or contact us.

Please double check that the account details you supplied (including the expiry date, card type and CCV number) are all correct.

Alternatively, you can enter the details of another card and try again.

If the problem persists you can contact your bank for details of why the payment was declined.