FAQS

From time to time, we have online offers that are redeemable by entering a promo code.

To redeem an online offer, enter your promo code into the promo code box, which you will find on the My Bag or Checkout page.

If the promo code you are entering is not working, please check that it is still valid and not out of date.

We accept the following payment methods online:

• Visa
• MasterCard
• American Express
• PayPal
• Afterpay
• Sportsgirl Gift Cards purchased in our stores or online 

Unfortunately, we do not accept Diners Club, cheques, or money orders.

All prices are in Australian dollars and you will be charged in Australian dollars (AUD).

Afterpay is a buy now, pay later platform that lets you pay for your items in 4 instalments over 6 weeks, interest free.

When you use Afterpay, you pay for your items in 4 instalments over 6 weeks, without incurring any interest.

To use Afterpay, add items to your shopping cart then select Afterpay from the available payment options.

You pay for the first instalment of 25% at the time of purchase, and the remaining three instalments will be automatically deducted from your nominated debit or credit card over the following six weeks.

Afterpay has been built with a range of security features and services to help keep your accounts secure, including monitoring transactions to identify fraudulent trends and behaviours, multi-factor authentication, and encryption to protect your information. 

You can find out more on at Afterpay’s safety and security page.

Step one: Add your items to your shopping cart.

Step two: Select Afterpay as your payment method at the checkout.

Step three: You’ll be redirected to Afterpay to login or create your account.

Step four: Your payment schedule will be displayed.

Step five: Track your payments, check available spend limits, and make early payments in the Afterpay app.

To set up an Afterpay account you’ll need to:
 

Easy to apply.
Simple and easy to join. Set up an account in minutes. Credit checks apply.

Spend limits are dynamic and start low.
Once approved, enjoy your dynamic spending limit. We start new customers at a lower spend limit and may increase it gradually over time.

Accepted in-store and online
Once approved, you can pay it in 4 whenever you shop with Sportsgirl

 

It’s easy to manage your account in the app.
Track your payments, check available spend limits, and make early payments in theAfterpay App.

Afterpay caps late fees to help keep costs manageable for customers who miss a payment. Late fees will never exceed 25% of the order total or $68 per order, whichever is lower.
 

How this works:
 

• For orders of $40 or more: A $10 late fee is charged when a payment is missed. If the outstanding amount remains unpaid after seven days, an additional $7 late fee applies . This is the same for all late payments until the 25% cap or $68 amount is reached. To remain within the cap, we may charge partial amounts of the $10 and $7 fees.
   
• You can check your General Terms for other late fees caps that may apply.
   
• Afterpay is committed to doing everything they can to help you not miss a payment, including sending you payment reminders and offering options to reschedule upcoming payment dates.
   
• Afterpay is designed to be completely different to traditional credit products that charge interest, so that customers are never in a situation of high compounding interest and revolving debt.

Afterpay can be used online and in stores, depending on the retailer or service. 

To shop in-store, you’ll need to download the Afterpay app and set up the Afterpay Card. 

You can add it to your digital wallet via the ‘In-store tab’ in the app. Then when you’re shopping in-store, just tap to pay with Apple Pay, Google Pay or Samsung Pay. 

To shop online, select Afterpay as your payment method at the checkout. You’ll be redirected to Afterpay to login or create your account.

All new Afterpay customers are required to make their first payment at the time of purchase. You will no longer be considered a ‘new’ customer once you have fully paid off your first order and 6 weeks have passed since you placed that order.

For online orders under $500 placed thereafter, your first payment will only be deducted 2 weeks after your purchase and your last payment deducted 8 weeks after purchase. For all orders over $500, your first payment will always be deducted 3at the time of purchase.

Download the Afterpay App for easy account access and management including to view your orders, make payments and manage account details.

Items purchased with Afterpay can be returned for an exchange or refund, subject to Sportsgirl’s Returns Policy. 

Returns or refunds will be processed and Afterpay will be advised.  Your payment plan will then be adjusted to reflect the new total order value. If you have already made a payment, this will be refunded to you via Afterpay.

For each payment that is missed, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid. Please see Afterpay terms and conditions here.

If you are going to have any issues with upcoming payment instalment please contact Afterpay in advance for assistance. 

To find out more, visit the Afterpay website .