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Click & Collect
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Shopping with Sportsgirl just got more convenient. If you live or work near a participating Sportsgirl store, Click & Collect lets you order online and pick up your order in-store. Plus, it’s free for orders over $30. Simply select Click & Collect at checkout and wait for an email confirming your order is ready to collect. 

 

Simply place your order online and select Click & Collect. Once you receive the ‘Ready for Collection’ email, you may head to your nominated store to collect your order. 

  

  • Minimum spend of $30 applies to all Click & Collect orders. 
  • Ensure you bring your ‘Ready for Collection’ email with a valid photo ID. 

  

* Valid Photo ID includes Drivers Licence, Passport, Blind Citizens Card, Proof of Age card, Police, Government or Armed Services identification card. 

Yes, a minimum spend of $30 applies to each order. 

Click & Collect is currently available in the following select Sportsgirl stores:  

 

VIC: Chadstone, Highpoint, Vic Gardens, The Pines, Bourke St, Chapel St, Echuca

 

NSW: Miranda, Broadway, Baulkham Hills, Campbelltown, Bondi 

 

QLD: Chermside, Brookside 

 

WA: Available in all WA stores

 

SA: Available in all SA stores

If the Click & Collect option is unavailable online, the item is not readily stocked in store and can’t be purchased online for collection. Alternatively, you can place an order online and get it delivered to your home. 

Once you’ve placed your order, it cannot be changed, as it will already be sent to the store for picking. You’ll still need to collect your order and can make any changes while in store. If your order is not collected within 14 days, it will automatically be refunded back to your original payment method. 

You’ll need to collect your order within 14 days from when you receive your ‘Ready for Collection’ email. If your order is not collected within 14 days, your order will be cancelled, and refunded back to the original payment method. 

We cannot process payments for Click & Collect orders in store. 

 

You can simply return to your nearest store if you have changed your mind about your Click & Collect purchase, within 30 days from the date of collection. 

 

Items must be unworn and in their original condition with labels/tickets attached. For hygiene reasons earrings, cosmetics, lingerie, hosiery, and swimwear, cannot be returned. 

  

For in store returns, provide your order confirmation. See full Returns Policy.  

 

If you do not return the products within 30 days of purchase or you don’t have the original Sportsgirl tax invoice, Sportsgirl may refuse to refund. (Note: Gift Cards are not refundable under any circumstances) 

On the occasion that an item you’ve ordered is out of stock in your nominated store, a team member from our Customer Support team will get in touch with you by email, to organise a refund for your order back to your original payment method.  

You’ll need to bring a copy of your Click & Collect confirmation email or ready for collection email (printed or on your mobile), along with your ID (i.e. drivers licence, passport, or photo identification).  

There’s an option at checkout to nominate someone to collect on your behalf. They will need to have a copy of your order confirmation email and the details of your order: your full name and phone number, as well as their own ID (i.e., drivers Licence, passport, or photo identification).  

Simply head to your nominated store with your ‘Ready for Collection’ email & valid photo ID & one of our team members will have your order ready to go. 

 

Generally, orders will be available for collection within 1 to 2 Business days from when the Click & Collect order was placed, (excluding Weekends & Public Holidays). This may take longer during promotional periods. 

  

We recommend that you wait for your ‘Ready for Collection’ email before heading into the nominated store to collect your order. If you have not received your ‘Ready for Collection’ email after 2 Business days, please contact our Customer Support team at online@cs.sportsgirl.com.au 

Orders can be collected from your nominated store during business hours. Please refer to  Store Locator for store operating hours. 

You’ll receive an order confirmation email, followed by a ‘Ready for Collection’ email when your order is ready to collect.